Complaints procedures

We aim to give you a positive learning experience. However, if you need to make a complaint, we take all concerns seriously and will use your feedback to review and improve our services.

If you have any issues with your course, we encourage you to first speak with your tutor or course provider, who will address your concerns following their complaints procedure.

Should you remain dissatisfied, please contact Sharon Mullen, Community & Family Learning Lead, using one of the following:

call:                  07932 641 114

email:              learn@nottinghamcity.gov.uk

or in writing to:

Nottingham City Council
Loxley House
Station Street
Nottingham
NG2 3NG

Once we have received your complaint, we will contact you within 5 working days to acknowledge receipt. Your complaint will then be dealt with in accordance with the Nottingham City Council’s Complaints Procedure.